Monday, September 27, 2010

Bad Example of Management

When I stated working in this field I was just a freshman in high school. My first job was at a local fine dining Italian restaurant. The owner was also the executive chef, and his girlfriend was the manager. Although I learned many things working at this restaurant, the main thing I learned was how not to manage people. During service when he was behind the line he would throw plates at waiters, and hot saute pans at the dishwashers. He would get very angry whenever a waitress put in a new order, and he was often heard by customers yelling profanities at waitresses and everyone else who worked at the restaurant. One night I even witnessed my boss throw dirty mop water on a busboy whom he had just fired. Everyone in the restaurant avoided contact with him because he was so unapproachable. Instead of asking questions, people would rather just guess about what had to be done because either way they were going to get screamed at. While I was able to ignore him and last there for over a year, many people were not and left shortly after starting. This created more work for me because I often was thrown the responsibility of training the new employees by the manager because she “didn’t have time.” Many nights I had to stay later then everyone else to bring the owner and his girlfriend, the manager, their dinner and clear the table. This dumping of jobs constantly happened. Eventually I had enough and left the restaurant, however returned roughly a year later after he moved to a new location hoping it would be different. Nothing had changed about the owner or his girlfriend’s management style so I left just a short time after I started. This goes to show you that bad habits are hard to change and taught me how not to manage and treat people.

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