Tuesday, October 19, 2010

Communication is Key

Communication is one of the most important things in the kitchen. Without communication nothing would ever get done. To give an example of communication, when on externship we had a little book where we could comment in. Whenever you shift ended you were suppose to write what happened during it. What went wrong, what you weren’t able to finish, things you felt were important to tell everyone else, etc…. You also didn’t always have to write negative things, you could also say that you loved the way a product turned out, so just simply compliment a fell coworker. Communication is key to getting things done. If the am crew didn’t make buttercream and never told anyone, then the pm crew would be in the weeds. Without buttercream, the macaroons won’t be filled, and if they’re not filled then the dessert case won’t be filled in the morning for customers. You want to make sure that everyone knows what’s going on just in case something doesn’t get made, so the person needing the product doesn’t find out when it’s too late.
Another reason communication is a good tool, is so we can get our needs across. If you’re showing the new person how to do something, but you just rush through the demo; that person will be lost. So giving directions clearly is very important, because if the newbie messes it up, the product will then be wasted. If you would have spent a little more time communicating what you wanted the product to look like, no of that would have happened.
So to sum it up communication is an important part of the kitchen, and I’d say one of the main reasons places don’t make it, is because of communication or at least it’s involved somehow.

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